3) Your order arrives, but it is significantly different than how it was described. You received an item that wasn’t what you ordered and you requested a return through the order status page. I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. You returned the item but the seller didn’t send you a refund. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. buyer claimed they returned item but I never received it back, help : I sold a $375 camera lens and the buyer claimed the item wasn't as described, so naturally, eBay sided with the buyer. A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to … A week later, the buyer said he wanted to return the phone as he couldn’t activate it. I sold an iPhone that on 12/12/20, the buyer said they wanted to return. But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. That is what I would do. Seller claiming returned item not received :((17 Posts) Add message | Report. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. The item is missing parts or features, and this was not disclosed. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. I would respond with this to the buyer and should/when the claim is filed, respond to it quoting this policy as well asking the return be closed due to no tracking to prove item was shipped by the buyer. We've asked the buyer to send the item. In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. I didn't dispute it as I know how that goes. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Refunds for returned items that are not received in this condition may be reduced. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. 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