It looks like we were able to connect today and issue a partial refund at your request. While their merchandise is cute, the aggravation isn't worth it. They will reach out directly if necessary. Before I purchased the item, I was guaranteed delivery by 12/21. It arrived in New Jersey December 8th. I will forward your order details and concerns to our customer service management team immediately so they can review. I wish I could post a good review but this company does not seem to care. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. I will advise others to do the same. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. They are great quality!! Nobody answers the phone there. Don't waste your $ or your time with these folks. I ordered way ahead of time just to aviod such issues. This fragile item was barely wrapped in any packaging material, of course it was going to break! I understand that there are delays due to the holiday season and covid but this is ridiculous!! I gonna tell you all details what happened...Nov 29, i ordered some items from this company. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. I DON'T TRUST YOU. Thanks for your continued patience, Carol. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. Ordered some Christmas and bereavement gifts on November 28, 2020. Hello, Dara. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. Thanks, Joel. I had to take the initiative and reach out to them to request some assistance on locating my package. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. They should have reached out to me so we could have intervened sooner. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. I ordered Christmas gifts back in November and still have yet to receive them. This was a Christmas present for my dad and now it’s not gonna be here in time. UPDATE: July 22, 2020: Bed Bath & Beyond entered into a settlement agreement with 1-800-Flowers regarding the sale of PersonalizationMall.com. I placed an order on December 1st. Thanks for your continued patience, JT. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. While shopping at personalizationmall.com, you’ll easily find a … The package has arrived. On December 22, i got and FeDex Tracking number. Get 50 Personalization Mall coupon codes and coupons for January 2021. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! Hey, Linda. They are doing VERY GOOD JOB and deserve 5 stars. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! I have emailed 4 times requesting a refund without a response. You always get FREE Personalization! Thanks. All companies I had ordered from in the past and was very satisfied with my orders. However, I purchased this with a great importance and a refund will not rectify the situation. I waited on the phone for over an hour only to be disconnected. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. They absolutely do not respond to emails. They will reach out directly if necessary. Never will place an order thru this company again. I went on this website again on December 22 to ask someone to check the status. THEY LOST MY PACKAGE...). Just nasty. HOW CAN YOU ACTUALLY BE REACHED???? I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Ordered christmas gifts 2 weeks ago dont have them either. Never ordering again. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. Hello, Annette. 1 … Customer service appalling. Company profile page for PersonalizationMall.com LLC including stock price, company news, press releases, executives, board members, and contact information I will not be doing business with this company again. They are quick to take your money but yet you can’t get your items. I placed an order on Dec 7 and it still hasn’t arrived. And I will be reporting them to the Better Business Bureau. Encuentre la mejor selección de fabricantes personalization mall y catálogo de productos personalization mall baratos de alta calidad para el mercado de hablantes de spanish en alibaba.com Impressive!!! They have nothing of value in their line. Hey, BJH. Do not buy from this company. I will definitely be writing another review!!! Just that response let me further no they could care less about the meaning behind this purchase. You always get FREE Personalization! The order was placed on 11/27/20. Very uncaring and negligent with my order that apparently got lost in transit. You always get FREE Personalization! My gift location? Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Products were OK but the shipping is the worst I've seen anywhere. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. No one is responding. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Where is my order????? Emailed them and got no response. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. See how easy it is to make custom gifts for every recipient and special occasion. Horrible company buyer beware. Still waiting on my package....when is it coming? A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. I will forward your order details and comments to our customer service management team immediately for review. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. So, my item has not moved since 12/4/20?? Their shipment is bad to Canadian orders. Thanks for your patience, Chuck. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. It is December 23rd. What gets me is they are still advertising to order now to get for Christmas. On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. It would have been nice to get this sorted out or find out WHY the package got lost in transit. They put you on hold until you give up and hang up. Hello, Paula. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. I have been on hold for 30 minutes, still no answer. Well, you guessed it -- no handles! Still no help in tracking the package or them showing any concern at all. And you can preview your personalized items to see exactly how they will look before placing your order. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. Personalization Mall is a great place to shop for wonderful Anniversary, Birthday, Wedding, Mother’s Day, Father’s Day, Graduation, Christmas and Valentine’s Day gifts that are truly memorable. Personalization Mall has a consumer rating of 1.74 stars from 264 reviews indicating that most consumers are generally dissatisfied with their purchases. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. PersonalizationMall.com benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Always Free Personalization Fast Turnaround 1-2 Days Need Help? The WORST customer service EVER!! Thanks for reaching out and providing your feedback. I have placed 3 orders since 11/30 and received all 3 orders. Hey, Breanna. I have 16 emails from them about the two items I ordered. I will never buy from this company again. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. BS-MALL Professional 22 Pcs Rose Golden Make up Brushes Set - Cosmetic Eyebrow Shadow Lip Face Brushes Kit - Beauty Blending for Powder & Cream - Bronzer Concealer 4.5 out of 5 stars 191 $13.99 $ 13 . I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). At this point they can keep the order just process my full refund. Personalization Mall 51 Shore Drive, Burr Ridge, Illinois United States of America They have made several inaccurate statements...I have no patience and zero expectations from them. Thank you all!! After putting my review on this site, I got a response from Personalized Mall. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. Only the latest review will count in the company's TrustScore. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. 1-16 of 271 results for "personalization mall" Skip to main search results Eligible for Free Shipping. We are very sorry to hear about these issues with your order and can definitely understand your frustration. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. We are very sorry to hear about these issues with your order. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. Hello, Cecilia. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. YOUR PRODUCTION TEAMS are doing great!! I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. the only reason I am giving them a 1 on the ranking is there is no 0. Ordered gifts for a 21st bday on 11/30. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. They billed my credit card on the day I ordered it, November 27th!!! I am in New York! Did not arrive by Christmas! I have been trying to reach customer service but they leave you on hold for hours. It has been sitting one state over for over 2 weeks??? I could’ve driven the hour and a half to Monroe NJ and gotten it myself. Hello, Joanne. Today is December 22nd and my order still not here. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. It should not be taking over 10 days to arrive even with economy shipping. I tried emailing and they come back "unable to deliver". We have Personalized Gifts for all of Life's Celebrations! Classic bait and switch. This is ridiculous. Can you please provide your order number so that we can assist you further? NOT SURE HOW YOU STAY IN BUSINESS. So exciting. I sent an email and again have not heard anything regarding my order. I sent an email, and still haven’t received a response. Reported anonymously by PersonalizationMall.com employees. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. Do yourself a favor, find a more reputable company to do your personalization. En España, Personalizationmall.com ocupa el puesto 495.214, con un estimado de 173.310 visitantes mensuales. They will reach out directly if necessary. Could you please provide your order number so that we can assist you further? I'm never ordering from Personalization Mall again! Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. How do I check my tracking to see where my package is!! I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. It said "lable created," but i did not see it moves like last time. It says it was processed December 2 and shipped on December 8. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. Then December 7, 8, 9, 10 and so on. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. They charged almost 12 dollars for shipping. Much MORE THAN BEFORE!!) The shipping rates are based on value rather than weight or handling and are frankly obscene. Hey, Morgan. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! LIE. Rest assured, we do still expect your order to arrive in time for Christmas. See BBB rating, reviews, complaints, & more. Happy holidays, Alicia. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. Hello, Catherine. I was able to check status on my order. We are thrilled to hear you are enjoying your personalized gift. We had seen other, non-personalized cutting boards with handles cut into the underside, at the ends. Hello, Jennifer. I should not be initiating inquiry. I was promised my items for December 1st. Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … I am now requesting a refund and filing a complaint with the BBB. I too will be calling the BBB. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. Hoeveel sterren zou jij Personalization Mall geven? Very disappointed. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. It all arrived yesterday and the quality was just amazing. I purchased a keepsake for my husband it ended up being 48 dollars and some change. I payed more for shipping then my order. I made my Christmas gift purchase 3 weeks ago. Thanks for your continued patience, Jennifer. Hey, Alicia. We wish you and your family a happy holidays and new year. Loading cart contents... View Cart Checkout > Occasions. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. We appreciate your continued patience, Courtney. I'm so excited to gift these items. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. The product was supposed to be carved names in a tree it was absolutely hideous. Can you please provide your order number so that we can assist you further? | Read 41-60 Reviews out of 489 The least they could do is apologize and redo my order, if they really cared. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! They will reach out directly if necessary. © 2021 Trustpilot, Inc. All rights reserved. The customer service rep is saying my first order was received via fed ex on the 15th. Product is great. We have Personalized Gifts for all of Life's Celebrations! Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). I will never order anything from this place again. We wish you and your family a happy holidays. Thanks for your continued patience, Betty. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. No one to pick up phone and wont reply to emails. This organization is not BBB accredited. I guess that will be ruined now. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! No gifts to give nephew on bday. Personalization Mall has a consumer rating of 1.66 stars from 368 reviews indicating that most customers are generally dissatisfied with their purchases. The Better Business Bureau will be getting a phone call from me. I only received part of my order. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. Personalized bath towel ($29.00) looks like the design was spray painted on. Hey, Charlene. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. You can’t get any service over the phone and they never call you back. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. Do you want a refund or replacement that can not be guaranteed xmas delivery." It looks like we were able to connect today and resolve your issue to your satisfaction. This place is a rip-off. She didn't even look at the correct order number. Today's top coupon code: Free Economy Shipping on $100. Free ... BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of … I will able to give my family this WONDERFUL GIFT tomorrow!! They just keep blowing me off via email. We appreciate your continued patience, Linda. I still dont have them and it is 12/21. Dołącz do 263 osób, którzy już to zrobili. Twoje doświadczenia mają znaczenie. BUT they choose to ship with the least expensive most unreliable shipper. No respose, or updates or anything!! Hey, JT. We have Personalized Gifts for all of Life's Celebrations! Ok this place is the WORST. ! i want to praise the people who worked on the products. Calling doesn't help because they never answer. I want to make people aware of the bad reviews this company holds based on these exact matters. THIS WAS TO BE A XMAS GIFT. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! The customer service has been extremely terrible. 8,294 talking about this. *** just some suggestions for this company. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. Emails, emails, excuses, however I still have not received my order. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. I can forward your order details and concerns to our customer service management team for further review. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. FEB. 14. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! Personalization Mall surprisingly allows anyone who is willing to visit their site to use this Coupon Code. Hello, Chuck. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). They gave me delivery day "December 21". Just like everyone else I paid $30 in shipping to have my gift here by Christmas. We appreciate your continued patience, Joanne. Terrible place. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. Do not buy anything from this site it’s a total rip off and no customer service at all. I hate to even give them 1 star!! Tomorrow contacting VISA to file a dispute for refund. Haga clic para ver otros datos sobre este sitio. Ordered on the 12th and was told it would arrive in 7 business days. At Personalization Mall you'll find exclusive designs and options you won't see anywhere else. We again apologize for any frustration regarding your order. Sluit je aan bij 229 anderen die al een review hebben achtergelaten. Hey, Georgiana. Personalization Mall … Might as well of been wrapped in a paper towel. As of 12/27, still no package and no delivery date. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Hey, Courtney. I am seeing some recent movement on your tracking info as recently as today 12/22. They will reach out directly if necessary. I tried contacting the company and have never received a response. I agree with the other reviewers that have written something. Get information, directions, products, services, phone numbers, and reviews on Personalizationmall Com in Bolingbrook, undefined Discover more Business Services, NEC companies in … December 6th still not enough time for Christmas delivery. Hey, Joel. I emailed the shipping company they said it’s with USPS. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. Personalization Mall. I keep checking the shipping information, but USPS doesn't show even having received my order. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. Their response was "It probably got lost in transit. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. This company has the worst customer service available. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? Hey, Carol. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. Will never order from them again. I will call my credit card to dispute their charges. #1 star - The shipment time travel claims to be still in the facility. We appreciate your continued patience, Charlene. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. If there is anything else we can do to help please let us know. I called customer support and emailed them but couldn't reach anyone. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. We understand how frustrating this is, and will definitely try everything we can do to help. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. © 2021 Trustpilot, Inc. All rights reserved. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. I will forward your order details and comments to our customer service management team so that they can review this. Not the greatest first impression. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. They will reach out directly if necessary. At time of sale 7-10 days delivery. This is just bad business. As of now I am out over $ 50 with nothing to show for it. DO NOT SHOP HERE. Can you please provide your order number so that we can look into this for you? I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. On hold at hours at a time. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Online Shopping in Burr Ridge, IL. Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. Website and wrote some reviews, complaints, & more customer care team.On December 21 i... The BBB got an email, and for the holiday ( Sign in ; customer. Seen anywhere two big events for meUpdate - i am giving them 1. 1.74 stars from 264 reviews indicating that most consumers are generally dissatisfied with their purchases delivered today by. 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